Google Home and Chromecast are down, affecting users worldwide

Laverne Mann
June 28, 2018

The Google Home Help Forums are filled with similar complaints about the outage, also from users worldwide.

At some point last night, Google Home and Chromecast units across this fine Earth stopped working.

Google would not confirm if the issue was related to a broken software patch, though that's being reported on Twitter. According to a confirmation received by a spokesperson of Google to TechCrunch, "some" of its customers are experiencing issues, and they are now undergoing an investigation to resolve this problem.

Those complaining to the Made By Google account on Twitter have been advised to reboot their smart speaker and their WiFi router.

The Google support Twitter account is now fielding a heap of complaints from users around the world, as owners of the Google Home, Google Home Mini, and Chromecast suddenly found themselves unable to perform basic functions like casting or voice commands.

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Saying "Hey Google" to your device is now being answered with: "There was a glitch, try again in a few seconds" or "Hmm. something went wrong, try again in a few seconds".

We can't say for sure how many devices aren't working, but it seems to be pretty widespread. Soon after, those with Google Home devices also began reporting that their devices were encountering issues.

A Google glitch has left users across the globe frustrated.

You should really push this info to people's Google Home apps. If you would like an immediate fix please follow the directions to reboot your device. While the Google G Suite - including services like Gmail, Google Calendar, and Google Drive - gets a status dashboard to let users know if there's a problem that the company is working on, there's no equivalent for its more entertainment- and lifestyle-focused products.

Other reports by MaliBehiribAe

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