Transgender Arizona woman says CVS pharmacist refused to fill prescription

Glen Mclaughlin
July 25, 2018

An Arizona CVS Pharmacist was sacked after refusing to fill transgender woman's hormone therapy prescription.

"I left my doctor's office elated", she wrote in the blog post.

"I was finally going to start seeing my body reflect my gender identity and the woman I've always known myself to be", she wrote.

Hilde Hall said in a blog post published on the American Civil Liberties Union's (ACLU) website that she was excited to fill her first hormone therapy prescription.

Hall then transferred all of her prescriptions to that Walgreens "so that I never again have to see the pharmacist who discriminated against me", she wrote.

Although Hall acknowledged that CVS had received a flawless score from the Human Rights Campaign for its policies related to LGBTQ equality ― a fact also touted in the company's statement ― she said "measures should be in place to ensure no other customer is humiliated like I was".

"I almost started crying in the middle of the store".

Instead of receiving the medication prescribed by her doctor, Hall left the pharmacy empty handed and holding back tears because the pharmacist refused to fill the prescription. When she called her doctor's office to explain, the prescription was sent to a nearby Walgreens, where it was filled "without question". So, she made a decision to file a complaint to the Arizona State Board of Pharmacy on Thursday, insisting something had to be done.

CVS pharmacist fired after refusing to fill transgender woman's hormone prescription | TheHill

CVS released a statement in response to Hall's complaints, apologizing for her experience at one of their stores, and adding that they should have immediately and effectively followed up with her initial complaints. The statement said he "violated company policies and does not reflect our values or our commitment to inclusion".

Pop culture junkie. Dolly Parton once ruffled my hair and said I was "just the cutest thing ever". She was eventually able to get her prescription filled at a local Walgreen's. CVS would not clarify whether the pharmacist was sacked, telling HuffPost that it does not comment on employment decisions.

Based on federal and some state laws, CVS does allow a pharmacist to refuse to fill specific medications if doing so would violate the person's religious convictions, DeAngelis said.

The pharmacist allegedly refused to return the paper with the prescriptions.

Hall said she went to the Fountain Hills, Arizona, CVS with her doctor's prescription on April 24. "If CVS does not take steps, like written policies and employee training, to protect its transgender customers from discrimination, we may explore litigation".

Hall contacted the CVS corporate complaint line "multiple times" but her complaints were ignored.

Companies often have individual policies to ensure customers are still served respectfully and efficiently.

DeAngelis said the company did not appropriately respond to Hall's complaint because of an "unintentional oversight". "But many other transgender people are not as fortunate as I am".

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Other reports by MaliBehiribAe

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